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Frequently Asked Questions

HOW DO I SIGN-UP?

Email TidySquares to receive a registration form to complete. Once completed send directly to TidySquares at info@tidysquares.com.

WHAT ARE THE SYSTEM REQUIREMENTS?

It is a web link program available through Wi-Fi or Hotspot. It can be utilized directly from several internet browsers simply by logging in.

  • Microsoft Edge, Explorer and Google Chrome
HOW EASY IS THE PROGRAM TO USE?
  • Pre-designed and priced solutions are easily accessible by adding your space measurements directly into the portal
  • Modify those pre-designed solutions by basic point-and-click design process together with pre-configured towers. • Follow the steps to the shopping cart and create your personalized quote together with a detailed design package for your customer.
  • Within three easy clicks convert that quote to an order and send directly to production.
WHAT MAKES THIS SOFTWARE UNIQUE COMPARED TO OTHER BRAND SOLUTIONS?

Many of our retail partners find our software easy-to-use for staff to adopt. We provide an all-in-one solution that includes custom designing, quoting, ordering, payment, installation drawings, etc. In addition, users can revise plans and complete quotes in real-time without waiting for new drawings. Meaning our software gives you the flexibility to build storage into any space without limitations.

HOW MANY USERS CAN WE HAVE ON THE SOFTWARE?

It will be determined based on the size of your team. We have single or unlimited user package options available. Share your access with contractors/designers/project planners to capture sale opportunities.

CAN I BRAND THE SOFTWARE PORTAL?

The program is designed to represent your company by adding your logo and branding colors which is transferred to all quotes being generated.

DO YOU SHIP ANYWHERE?

We ship our products across North America!

HOW MUCH CONTROL DO I HAVE ON PRICING?

You have full control of your margins and retail price added to the cost of goods. You can easily customize the quote to account extra services and items as required.

DO I REQUIRE INSTALLERS FOR THIS PROGRAM?

To be competitive and provide the best customer experience, we highly recommend hiring installers for this product. Having Install Services will allow you to generate extra revenue & higher margins.

WILL THE PRODUCT COME WITH ASSEMBLY & INSTALLATION INSTRUCTIONS?

No, installation drawings are part of your design package and can be downloaded from your portal. Installation manuals are also available for more detailed information directly from your portal.

HOW PRECISE ARE THE MEASUREMENTS?

The software is programmed to fit any space within 1/8”.

DO YOU USE REAL WOOD?

No. Because wood can expand and contract with temperature and humidity changes, it is not the most suitable material to be used across North America.

WHAT ARE THE PRODUCTS MADE OF?

¾” thick Thermal fused Melamine with 1mm edge banding with metal rails & hardware.

WHAT TOWER DEPTHS ARE AVAILABLE?

Our towers are available in 8”, 14”, 20” and 24” depth.

WHAT IS THE MAXIMUM HEIGHT FOR A TOWER?

We can customize any heights required.

Maximum side gable height is 95 ¾”, however you can add stacks on top to get taller solutions.

HOW MANY DOOR STYLES ARE AVAILABLE?

We offer both melamine drawer and door fronts as well as a collection of Thermofoil options.

Our Slab style doors are ¾” melamine with 1 mm edge tape.

Shaker style doors are available in Thermofoil.

WHAT IS THERMOFOIL?

Thermofoil is a flexible, moldable, and nonporous PVC material. Thermofoil is heated to bond to a wooden substrate such as medium-density fiberboard (MDF). As a result, thermofoil is a low-maintenance surface that resists chipping and will look better longer than painted surfaces.

Benefits of Thermofoil

  • Thermofoil provides a seamless look over component edges means no joints are exposed. It protects the cabinet from expanding or cracking from high humidity like a wood door.
  • Thermofoil protects surfaces from water penetration.
  • It’s easy to clean with disinfectant or the classic soap and water solution
CAN I REUSE MY EXISTING HINGES AND DOOR HANDLES?

For warranty reasons, we install new, top-quality hinges. But you can reuse your existing handles or knobs.

ARE THERE ANY ACCESSORIES AVAILABLE?

Several accessories are available, such as tie and belt racks, jewelry trays, wine & spice racks, baskets, hampers, etc..

WHAT ARE THE LAUNDRY HAMPER BAGS MADE OF?

Black canvas bag that are side mounted and slides out similar to a drawer.

Available sizes are 18” (1 bag), 24” (2 bags) and 30” (2 bags) wide.

WARRANTY

We are pleased to provide the original purchaser with a Lifetime Structural Warranty against defects in design, construction, and materials.

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