Canadian shipments are FOB Toronto, Ontario. Prices include all carton and crating charges, and do not include any taxes, storage, shipping, or installation charges. Prices are subject to change without notice.
DAMAGE AND CLAIMS
All products are carefully examined before packaging for shipment. Ownership of your product passes to you upon pickup by the carrier at our factory. Upon receipt of your order, check for any physical damage to the product (even if the carton is unmarked) that may have occurred during transit. Note any physical damage on all copies of the bill of lading and enter a freight claim with the carrier immediately. If you discover damage while unpacking, arrange for a carrier inspection immediately. Any damage, visible or concealed, must be reported to the carrier within 15 days from delivery. Our customer service department would be pleased to help you in any way during the process.
CANCELLATIONS, RETURNS AND CHANGES
Orders are in process once acknowledged and may not be cancelled without our consent. You may be responsible for work-in-process and administration costs, including labor and raw materials. Merchandise may be returned only with our clear written authorization. Freight costs for returns are your responsibility. Our product designs, processes, and materials are always under review, ensuring the best quality and value for you. We will do our best to notify you as improvements occur.
Please submit all orders in writing, email, or forward directly to the factory. Please use our model numbers and finish codes with a brief description of the product(s) being ordered. Your order will be acknowledged promptly and in writing to you (usually by email) once clarified. We request your assistance in checking our acknowledgment’s accuracy of your order to ensure discrepancies do not occur. It is your responsibility to let us know of any discrepancies within 5 business days from the acknowledgment date.
Custom orders are encouraged. Our constant design innovation and our commitment to adapting to new ideas are fueled by our customers. If you can’t find what you require, or have a unique application, simply contact us.
Customer Service: firstname.lastname@example.org
Toll Free: 1.800.268.2393